Support & Help
Need help with your school website scan? We're here to assist you.
Looking for general questions? View our comprehensive FAQ
Get Help
Have a question or need support? Send us a message and we'll get back to you.
We typically respond within 24 hours during business days.
Understanding Your Results
What does my compliance score mean?
Your score shows the percentage of requirements met. 80%+ is good (low risk), 60-80% needs attention (medium risk), below 60% requires urgent action (high risk).
How urgent are different priority levels?
- Critical: Essential statutory requirements (e.g., safeguarding, governance). Address within 1-2 weeks.
- Important: Required but less urgent (e.g., privacy policy, curriculum info). Address within 1 month.
- Recommended: Good practice items. Address as resources allow.
Where can I find policy templates?
Common Questions
How long does a scan take?
Free scans typically complete in 2 minutes. Full scans may take 5-10 minutes depending on your website size.
What if my scan fails?
Check that your website is accessible and try again. If problems persist, contact us with the error message and your website URL.
Can I get a refund?
Yes, we offer a 30-day money-back guarantee on full scans. Contact us if you're not satisfied with your scan results.
Do you offer priority support for paid customers?
Yes, customers who have purchased a full scan receive priority email support with faster response times. We aim to respond to all paid customer inquiries within 24 hours.
Service Information
Scan Performance
- • Mini scans: Typically complete in 1-2 minutes
- • Full scans: May take 5-10 minutes depending on website size
- • Maximum scan timeout: 45 seconds per page
Support
- • Email support available via support@schoolwebsitecheck.co.uk
- • We aim to respond to all inquiries promptly
- • Service operates 24/7 for scanning functionality